Help

Solve A Problem / FAQ

If your issue is not addressed below, please CONTACT US.

Q. How does it work

A. Once you have registered you are free to bid on any of the bikes listed.

QHow do I bid 

A. Click on the motorbike you are interested in and look for the submit bid button and place your bid.

Q. Why isnt it accepting my bid

A. This will be because you have bid below the minimum bid allowed you need to bid more 

Q. How much shall I bid

A. This is an auction and the highest bid at the end of the auction will be the one in the postion to buy the motorbike.To ensure you are in a strong position to win the item you can place your maximum bid and motorbikeauctioneers.com will bid on the item for you.

Example:    You place a bid of £10,000

                  Motorbikeauctioneers bids you to be the highest bidder of £8600

                  If your highest bid is over reserve you will win the lot at the the price of £8600.

Q. What if I am the highest bidder but I havent met reserve.

A. With your consent we will contact the vendor (owner of the motorbike) and ask if your bid was near enough to substantiate the sale of the motorbike. If your bid is accepted we will change the status of the sale to succesful and this will appear in your My Account menu in green as a winning bid.

Q. How do I know how much to pay.

A. After a succesfull winning bid an invoice will be emailed to you with your total payment showing, this will include the cost of the motorbike, final buyers fee and if requested your delivery cost.

Q. How long do I have to pay for the motorbike.

A. We request payment within 48hours if this isn't adhered to we will re enter the motorbike and you will be charged £100 administration fee.

Q. What happens if there is a problem with the motorbike.

A. motorbikeauctioneers.com will try their utmost to describe the bike cosmetically to the best of their ability, the bike will be bought as a "sight seen" or "sold as seen" and all cosmetic damage will be catalouged as best as possible. The bikes are available to view from the Monday prior to the sale at the location of the bike and its the buyers responsibility to make sure they are fully aware of the condition of the bike that they are bidding on.

Q. How can I recover a lost or forgotten password?

A. Send yourself a password reset via email.

  1. From the sign in page select the Forgot password? link or click here.
  2. Enter your email address associated with your account and click the [Submit] button.
  3. Check your email inbox. If the email does not arrive in your inbox be sure to check your junk mail folder or spam filter.
  4. Click the reset link in that email.
  5. Choose a new password.
Q. How do I change my password?

A. You can change your password at any time.

  1. From your logged in account, go to your "My Account" area.
  2. From the left hand menu, select "Account > Password."
  3. Enter your current password.
  4. Choose your new password.
  5. Save your changes by clicking the [Change Password] button.
Q. Why am I not receiving any emails?

A. If you are not receiving expected site emails, please check the following:

  1. Check your junk mail folder or spam filter for the missing emails.
  2. Make sure that your email address, in your account settings, is entered correctly.
  3. Verify that your email client, such as Outlook, is not in “offline” mode.
  4. If you use a POP3 connection to retrieve your email, please verify that the emails were not downloaded to a different computer.

     If you are still not receiving our emails, please contact us.

Q. How do I change the email address tied to my account?

A. You can change your email address by editing your account details within your “My Account” area.

Q. Why do I get a warning message that my selected username is invalid?

A. Every user must select a username for their account. The username can only contain letters, numbers, underscores, and hyphens. We recommend replacing all [spaces] with either an underscore or hyphen.

Incorrect: MY Username
Correct: MY-Username
Correct: MY_Username

Or, it says that the username selected is already in use.

Usernames are unique. Two users cannot share the same username. If you get a notice during registration that your username is already in use, you will need to select a different username.

 

Q. Why does it say that my email address is already in use?

A. If you get a notice that your email address is already in use when creating an account, which means that you have already created an account with us at some point. If you do not remember your login information, please enter your email address into the forgotten password form and you will be able to reset your password and log in to your account.

Q. What protection do we have on auction sales?

A. Unfortunately due to the nature of our Auctions there are no guarantees to the condtion of any goods you bid on. Bidders at live auctions are not considered consumers and therefore the Sales of Goods Act 1979 and The Consumer Rights Act 2015 do not apply to sales through auction.

Q. Are there any guarantees or warranties on your vehicles?

A. Motorbike Auctioneers do not guarantee any of the vehicles nor do we provide warranties for any goods purchased at auction. In some circumstances listings can be made by third parties, in such a case we hold no responsibility or liability for any guarantee, warranty or offer that was made by such party.